#QUE ES ATENTO CALL CENTER UPDATE#

Document and update customer records based on interactions.

Provide information about the products and services.

Responsible for selling In-Home warranty service to customers on every call.

Our Customer Care/Sales Representative are responsible for identifying customer needs and are trained in constructing a memorable experience that ensures consumer loyalty.

Paid Training (chance to win different raffle prizes).

We are seeking self-motivated applicants to join our customer care/sales team that will provide an excellent customer service experience.ĭo you want to make extra cash by earning commission $$$, Atento employees are making over $1,000.00 from sales monthly. The awards are promoted by Cantarino Brasileiro, a company specializing in communication and relationship marketing for the finance sector.Customer Care Support Representative We want you to be ATENTO, currently we have openings for our Customer Support team. The leading banks and financial personalities nominated by the market also receive awards. Cases are evaluated by experts and influencers who select the winners in each category. The Banking Report Award is the most important recognition in the finance sector in Brazil, recognizing the industry’s top contributions and best practices for 15 years. Through each of the initiatives proposed in the five-month project, including system integration, it was possible to improve the processes and service times, ensuring solutions to all customer problems and increasing their satisfaction.

In addition, Atento put together a dedicated analysis and monitoring team focused on looking for improvement opportunities and proposing new solutions to optimize and facilitate end-customer service, including retention. Marketing Technology News: Sandline Discovery Leverages NexLP’s Cognitive AI to Deliver Leading Behavioral and Linguistic Intelligence Performance of the IVR is currently 40.5% retention. A new service IVR was also developed to enhance operations efficiency, reducing the volume of calls directed to humans, without losing the essence of Stelo’s service. The new strategy is already achieving a 50% customer retention rate. With it, the customer can access explanatory videos, with basic step-by-step service instructions. The chat channel was enhanced with a bot service, evolving the IVA. The solution also includes SMS delivery to customers to follow up on their calls or other services offered by Stelo. With this solution all employees can access the customer’s complete history. The integrated multichannel solution encompassed all of Stelo’s service channels: voice, site-integrated chat, whatsapp, social media and Reclame Aqui, for customer care, technical support and back office services. We also achieved a better service and process management, increased customer loyalty and integration with social media,” adds Mr.

“This allows us to deliver and efficient and effective communication, regardless of the customer’s access channel. Marketing Technology News: Five9 Sees Market Success in New Joint Offering with ZoomĪtento developed a comprehensive integrated multichannel solution for Stelo, including among others Intelligent Virtual Assistants (IVAs) for digital channels and a n Interactive Voice Response (IVR) system. The company won this award with a case developed in partnership with Stelo, Cielo’s payment solutions companyĪtento S.A., the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the top five providers worldwide, won the 2019 Banking Report Award in the Customer Experience category in Brazil, with a case developed in partnership with Stelo, Cielo’s payment solutions company.ĭimitrius de Oliveira, Atento Brazil Regional Director, said, “Achieving this award in the Customer Experience category reinforces our leadership position as providers of customer experience and recognizes our constant investment in people, processes and technology to offer the best customer experience solutions for the banking and financial services industry.”

Que es atento call center